Fast response
Why we count time to the minute
In transport, an hour is not just time on a clock. It's specific money escaping from your pocket due to downtime at terminals. Since September 2016, when we opened our office in Szczecin at 5 Energetyków Street, we have seen the same pattern: a driver waits in the parking lot, and the forwarder tries to get through to a customs agency that doesn't answer the phone. We changed the rules of the game. In the third quarter of 2024, we measured our response time on exactly 843 quote inquiries. The average was 46.8 minutes.
No fluff – if your goods get stuck in a logistics hub, you don't need to read about our vision for the future. You need someone who will check the paragraphs and tell you what to do to move forward. Our team consists of 14 people who work in shifts. Thanks to this, between 8:00 AM and 5:00 PM (with a short technical break at 1:00 PM), someone always has a hand on the pulse. (Seriously, no one likes waiting half a day for an email).
Specific savings during border failures
We remember a situation from October 2024. One of our clients had a problem with an incorrect product code during an inspection. Another agency promised help "by tomorrow". We took over the case at 10:14 AM. By 12:26 PM, the documents were corrected and accepted in the customs system. The client avoided a downtime fee of 215 euros net. At Sloenka Logistic GR, facts and numbers matter, not empty promises.
- Response time below 47 minutes in 91.4% of reported cases.
- Direct number to a supervisor, without waiting for a connection to the central office.
- Clearance quote prepared in a maximum of 2 hours and 15 minutes.
We operate close to the port, allowing us to quickly reach terminals if a situation requires personal intervention with customs officers. We are not a large corporation with a call center in another country. We are from Szczecin, we know the local offices, and we know how to talk to people so that your truck leaves the hub on time. If your business needs pace, ask for a specific rate today.